My delivery is late – what do I do?

If you want to check up on the status of your delivery, or you’re worried that your box may not be delivered, please call our Customer Support Team, or send us an email at support@ucook.co.za. They’ll follow up with our couriers and provide you with feedback as fast as possible. Please be patient as our couriers will need to track the parcel and get back to us before we can notify you.

 

If it is after the delivery cut-off time, please reach out so that we can escalate the issue with our courier provider. We will be in touch with you to arrange a convenient delivery or give you a refund.

Can’t find your answer in our support center? Contact us directly.