My meat looks or smells funny. Is it still fresh?

Yes – your meat is still fresh.


Our butcher individually vacuum packs your meat as soon as it is processed, removing all the oxygen from the packaging and ensuring freshness. This may cause your meats to become a slightly different colour. This does not mean the meat should be discarded! After it has been opened and exposed to oxygen, the color should be restored.


During storage and shipping, meats can release gas in the vacuum-sealed bag which may produce a strong and sometimes adverse sulfur smell. If this happens to occur, simply remove the meat from the bag when you are ready to cook, rinse and allow it to air out until the smell has dissipated.


We endeavour to see that all of your items are properly sealed and protected. However, if you find yourself with a damaged product, please contact our customer service and compensate you accordingly.

Can’t find your answer in our support center? Contact us directly.