What if I’m not at home on my delivery day?

If you’re unexpectedly not at home or work during your delivery day, we can arrange delivery for the following day. However, in some cases, alternative arrangements should be made:


1. Provide the address and contact number of a helpful neighbour that will be home during the delivery window and can accept your package for you.

2. Have the package left at your front door (our packages are insulated and will stay fresh until you arrive home).

3. If you live in a complex or in an apartment block or get your box delivered to your work address, we can leave your box with security or reception.


You can specify one of these plans in the special delivery instructions form. When in doubt, get in touch with our Customer Support Team.

Can’t find your answer in our support center? Contact us directly.